FAQs

1. What is the shipping time for my order?

Our estimated delivery time is 6-10 business days for both the US and UK. Please allow an additional 1-3 business days for order processing.

2. Do you offer free shipping?

Yes, we do! We offer free shipping on all orders, with no minimum purchase requirement.

3. What is your return policy?

We have a 14-day return policy. If you are not satisfied with your purchase, you can return it within 14 days of receiving it, provided the item is in unused condition with its original packaging.

4. How do I track my order?

Once your order has been shipped, we will send you an email with a tracking number. You can use this number to check the status of your delivery.

5. What should I do if my product arrives damaged?

If you receive a damaged or defective item, please contact us immediately at contactus@mumzy.shop. We will work quickly to resolve the issue.

6. Are the products multi-functional?

Yes, our products are designed with versatility in mind. For example, the mumzybag™ can be used as both a diaper backpack and a portable baby bed, making it perfect for travel.